FAQ – Frequently Asked Questions
On this page, you’ll find answers to frequently asked questions about Braccialieri Resort’s Stipetto shop: orders, payments, delivery, returns and customer support.
Orders
How do I shop at the Stipetto store?
To shop on Stipetto, select the product you want, add it to your basket and complete the checkout by entering your delivery and payment details. Once you’ve confirmed your order, you’ll receive an email with an order summary.
Can I change or cancel an order?
If your order has not yet been shipped, you can contact customer services at customercare@stipetto.com to check whether it can be modified or cancelled.
Will I receive an order confirmation?
Yes. Once you have completed your purchase, you will receive a confirmation email containing your order details.
Payments
What payment methods do you accept?
Stipetto shop accepts all major online payment methods, such as credit cards, debit cards, Google Pay, Apple Pay, etc.
Is online payment secure?
Yes. All transactions are protected by security and encryption systems to ensure data protection.
Shipments
Which countries do you deliver to?
We deliver throughout Italy and to various European countries.
How long does delivery take?
Average delivery times are:
– Italy: 2–5 working days
– Europe: 4–7 working days
How can I track my order?
Once your order has been dispatched, you will receive an email containing the tracking number so you can track your delivery.
Returns and Refunds
Can I return a product I bought online?
Yes. You can request a return within 14 days of delivery provided the product is undamaged and in its original packaging.
How do I request a return?
To initiate a return, please send a clear statement, stating your order number, to the following address customercare@stipetto.com or log in to your account, click on ‘Orders’ and then on the ‘Refund’ button to start the returns process
When will I receive my refund?
The refund will be processed once the returned item has been checked, using the same payment method as the original purchase.
Products
Are Stipetto products associated with the Braccialieri Resort?
Yes. The products available in the shop have been selected to reflect the style and atmosphere of the Braccialieri Resort.
If I’m staying in Braccialieri, can I buy the products there?
Yes. You can buy the products both in-store and online via our e-commerce site
Customer Support
How can I contact customer support?
You can contact customer service by email at customercare@stipetto.com or via the form on the page contact us.
Spediamo in Tutta Europa
We bring our flavours straight to your door, wherever you are.
Secure Payments
All transactions are secure. We guarantee privacy and peace of mind with every purchase.
Pre-and Post-Sales Support
Dedicated support before and after your purchase, to guide you through every stage of the order.
Guaranteed Quality
We select only the finest raw materials, grown and processed with artisanal care.
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